Exports

There are three ways to take report data out of Floor Walker:

Way	For	Format
Export a report	One report, on demand	Excel or CSV
Email schedules	One report, regularly, to people	Excel or CSV attachment
Open data files	Every report data set, every night, to your warehouse	Parquet and gzipped CSV

For a live connection from your BI tool, see Your own BI tools.

Export a report

Export on any report or Explore preview downloads its current result as Excel or CSV.

• Columns use the display names, and queues and agents appear by name, not by ID. Times are local to the report's timezone.
• Durations are in seconds, with a readable copy (h:mm:ss) next to each one.
• CSV files are UTF-8 with a byte-order mark, so Excel shows Hebrew correctly. Excel files open right-to-left for Hebrew.
• Agents' exports contain their own rows only.

Through the reporting API: POST /analytics/export with a query or a saved report's ID.

Open data files

When open data files are enabled for your environment (ask us), Floor Walker writes the previous local day of every report data set every night at 04:00 UTC, as Parquet and gzipped CSV:

date=YYYY-MM-DD/<data set>.parquet
date=YYYY-MM-DD/<data set>.csv.gz
date=YYYY-MM-DD/manifest.json

• The data sets are the queue and agent legs, contacts, the 15-minute queue, agent and agent-activity intervals, IVR and bot sessions, IVR steps and milestones.
• Parquet files use Snappy compression.
• The manifest lists each data set's row count and column types.
• The date= folder layout can be read as a partition by most warehouse and lake tools.
• Supervisors and API keys with the reports:read scope download a day's files through the reporting API: GET /analytics/exports/<day> returns the manifest with a download link per file. A missing day can be written again on request.

Files are kept for 90 days by default, so copy them to long-term storage if you need them longer.